Frequently Asked Questions
Everything you need to know about Glint Out before you book.
Will waterless cleaning scratch my car?
This is one of the most common questions, and a fair one. The answer is no, when the treatment is carried out correctly and with professional products. The solutions used in waterless cleaning are formulated to encapsulate dirt and gently lift it off the surface, minimising friction against the paintwork. Combined with high-quality microfibre cloths and the correct application technique, the process is safe even on delicate paints. To guarantee the highest level of safety, every washer follows specific training and always uses clean materials suited to each step of the treatment. Attention to detail and product quality are what make waterless cleaning an effective, safe, and paintwork-friendly solution.
What is the difference between waterless cleaning and a traditional car wash?
The main difference lies in the cleaning method used. A traditional car wash uses large amounts of water, together with shared brushes and rollers that come into contact with numerous vehicles every day. Waterless cleaning, by contrast, uses specialised, highly lubricating products that encapsulate dirt and gently lift it off the paintwork. The treatment is carried out entirely by hand, with clean microfibre cloths dedicated exclusively to the single vehicle, ensuring a more controlled, precise, and gentle clean. In addition, every wash saves up to 150 litres of water, reducing waste and environmental impact. A more sustainable solution, mindful of both the environment and the care of your car.
Where can the service be performed?
The service can be carried out exclusively on private property. This includes private parking spaces, residential garages, underground car parks, and company parking areas. To ensure a correct and fully safe operation, there must be around one metre of clear space on each side of the vehicle. For operational and regulatory reasons, the service cannot be performed on public roads or in public parking areas.
Do I need to be there when the washer arrives?
No. For exterior cleaning, your washer just needs access to the vehicle. For interior cleaning, the car needs to be unlocked, keys can be left somewhere secure, or the vehicle can be opened remotely if your car supports it.
How does the washer find my car?
When you book, you enter the address where the vehicle is located and your washer receives all the information directly through the system. The booking also includes a notes field where you can add any useful details, parking instructions, gate codes, the level of the car park, or specific directions to find the car easily.
How long does the service take?
It depends on the vehicle size and the service selected. Single services, such as interior-only or exterior-only, range from about 30 minutes for a small car to 50–55 minutes for a premium vehicle. Full Service runs from 60 minutes (Small) to 105 minutes (Premium).
What are the available time slots?
We operate seven days a week with four arrival windows per day: 07:00–08:30, 09:30–11:00, 13:00–14:30, and 15:00–16:30. These are arrival windows, not fixed times. Your washer will arrive at some point within the window you select.
Can I book if my car is very dirty or muddy?
Waterless cleaning works well for light to moderate dirt, which covers the majority of bookings. For vehicles with heavy mud or significant buildup, a traditional wash beforehand is worth considering. If your washer arrives and the vehicle needs considerably more time, a heavy dirt surcharge of CHF 45 per additional 30 minutes may apply. You will always be told before anything extra is added.
What if no slots are available on the date I want?
It means all windows are fully booked for that day. Check a different date directly in the booking system. Availability updates regularly as bookings come in and slots open up.
What is your cancellation policy?
You can cancel free of charge up to 12 hours before your selected arrival window. Cancellations made less than 12 hours in advance are non-refundable, as are no-shows.
What if I am not happy with the result?
If the result does not meet your expectations or you need to report an issue, you can contact our team directly via WhatsApp at +41 76 263 61 83. This number is dedicated exclusively to customer support via chat, ensuring fast and direct assistance for any request or complaint related to the service. Once we receive your message, we will carefully review the situation and, if necessary, arrange an additional clean to make sure the service meets the standards we promise.
Do you cover my area?
The service is currently available across the entire city of Zürich and in the surrounding municipalities, including Zollikon, Küsnacht, Erlenbach, Herrliberg, Meilen, Kilchberg, Rüschlikon, Thalwil, Oberrieden, and Horgen. To check the full service coverage, please visit the dedicated page with the full list of areas and postal codes available.