Terms and Conditions
Last updated: 28 March 2026
Preamble and Notice
These General Terms and Conditions ("Terms") constitute a legally binding agreement between the user ("User", "you" or "your") and Kevin Leci Mobility, sole proprietorship of Kevin Leci, located at Othmarstrasse 20, 8008 Zurich, Switzerland, VAT Number CHE-210.582.467 (hereinafter "Glint Out", "we", "our"). These Terms govern the access to and use of the website www.glint-out.ch, the online booking system integrated therein, and all content, services, and features offered through the platform (collectively, the "Platform"). IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE PLATFORM. BY MAKING A BOOKING, ACCESSING, OR USING THE PLATFORM IN ANY WAY, YOU EXPRESSLY ACCEPT THESE TERMS AND ENTER INTO A DIRECT CONTRACTUAL RELATIONSHIP WITH GLINT OUT. IF YOU DO NOT ACCEPT THESE TERMS IN FULL, ACCESS TO OR USE OF THE PLATFORM IS NOT PERMITTED.
Art. 1 – Definition of Services and Role of the Platform
1.1. Description of Services. Glint Out is a technology platform that enables Users to book and purchase professional mobile vehicle cleaning and care services ("Services"). The Services are provided and performed by Kevin Leci Mobility through its qualified staff ("Washers"), who are direct employees of Glint Out. 1.2. Nature of the Contractual Relationship. The User acknowledges and accepts that booking a Service through the Platform creates a direct service contract between the User and Kevin Leci Mobility. Glint Out is your sole contractual counterpart for the execution of the Service. 1.3. Nature of the Services. The cleaning offered is a standard interior and exterior vehicle cleaning service. It is not a professional car detailing treatment. Additional or premium services, where available, will be separately specified and offered on the Platform with their respective prices. 1.4. Restriction on Public Land. The provision of Glint Out Services is prohibited on public land. Services are provided exclusively on private areas, such as private car parks, garages, condominium courtyards, or private business premises. By making a booking, the User declares and guarantees that the vehicle is on private property and that they have the legal right to permit the execution of the Service there. Violation of this provision may result in immediate cancellation of the Service without refund.
Art. 2 – Platform Access and User Requirements
2.1. Age Requirements. You must be at least 18 years old to access the Services and use the Platform. By making a booking, you expressly declare that you meet this requirement. 2.2. User and Vehicle Data. The User is required to provide accurate, complete, and up-to-date information at the time of booking. This includes: full name, email address, phone number, as well as vehicle data, namely make, model, and licence plate. The User must also precisely indicate the address or exact location where the vehicle will be at the scheduled Service time. 2.3. Account Responsibility. The User is solely responsible for all activities conducted through their account or login credentials. Transfer or sharing of credentials with third parties is not permitted. 2.4. Operational Communications. By completing a booking, the User consents to receiving service communications, including booking confirmations, status updates, and Washer arrival notifications, via email, SMS, or WhatsApp. 2.5. Acceptance of Terms. By making a booking, the User expressly declares having read, understood, and fully accepted these Terms and Conditions, as well as the Privacy Policy and Cookie Policy of Glint Out.
Art. 3 – Booking and Contract Conclusion
3.1. Booking Process. Bookings are made exclusively through the online booking system available on www.glint-out.ch. The User selects the type of Service, date, time, and execution address, fills in the required vehicle data, and proceeds to payment. The contract is considered concluded upon receipt of the booking confirmation from Glint Out. 3.2. Photographic Documentation. During the execution of the Service, the assigned Washer is authorised to take photographs of the vehicle before and after the intervention. These images serve documentary, quality control, and transparent complaint management purposes. The User expressly consents to this practice. 3.3. Key Handover. Should the User choose to hand over the vehicle keys to the Washer for interior cleaning, all responsibility connected to this choice remains entirely with the User. Glint Out staff will guard the keys with ordinary diligence; however, Glint Out does not assume liability for events not directly attributable to gross negligence or wilful misconduct of its staff.
Art. 4 – Payment Conditions and Prices
4.1. Currency and VAT. All prices are expressed in Swiss Francs (CHF) and include applicable Value Added Tax (VAT). The applicable prices are those shown on the Platform at the time of contract conclusion. 4.2. Payment Methods. Payments are processed through Stripe (www.stripe.com). Glint Out does not store or have direct access to the User's sensitive financial data. 4.3. Surcharge for Excessive Dirt or Pet Hair. The prices quoted at booking are calculated for an ordinary level of dirt. Should the vehicle, at the time of service, present excessive dirt or significant pet hair requiring substantially longer processing time, the Washer will inform the User in advance. A surcharge of CHF 20.00 may be applied. 4.4. Price Changes. Glint Out reserves the right to modify published prices at any time. Such changes will not have retroactive effect on already confirmed bookings. 4.5. Tips. After the Service, the User may leave a tip for the Washer at their sole discretion. Tips may only be given in cash. Glint Out does not manage, collect, or intermediate tips in any way.
Art. 5 – User Obligations Before and During the Service
5.1. Accuracy of Information. The User must communicate any special conditions of the vehicle relevant to the Service execution, including damaged parts, special paintwork, aftermarket accessories, or structural modifications. 5.2. Vehicle Accessibility. The User guarantees that the vehicle will be accessible at the agreed time and that the surrounding area will be safe, sufficiently spacious, and suitable for the Washer to operate safely. 5.3. Removal of Personal Items. Before the Service begins, it is the User's sole responsibility to remove all personal items, documents, and valuables from the vehicle. Glint Out assumes no liability for items left inside the vehicle. 5.4. Service Suspension. Glint Out reserves the right to suspend or revoke access to the Services if the User violates these Terms, provides false information, or behaves in a manner prejudicial to Glint Out, its staff, or third parties.
Art. 6 – Cancellations, Refunds, and No-Shows
6.1. Free Cancellation. The User may cancel the booking at no cost and receive a full 100% refund, provided cancellation occurs at least 12 hours before the scheduled start time of the Service. 6.2. Late Cancellation. Cancellations made with less than 12 hours' notice do not entitle the User to any refund. The full amount paid is retained as a penalty. 6.3. No-Show. If the Washer cannot locate the vehicle or cannot access the location due to causes directly attributable to the User, the amount paid will be retained and is non-refundable. 6.4. Refund Procedure and Timing. Approved refunds will be processed within 5 to 10 business days via the same payment method used for the original booking.
Art. 7 – Weather Conditions and Force Majeure
7.1. Postponement Due to Adverse Conditions. In the presence of weather conditions unsuitable for the execution of the Service, such as heavy rain, hail, snow, frost, or other similar phenomena, Glint Out reserves the right to postpone or reschedule the booking. The User may choose between rescheduling the Service or a full refund. 7.2. Force Majeure. Glint Out shall not be liable for non-performance or delay caused by extraordinary and unforeseeable events beyond its reasonable control, including natural disasters, civil unrest, unexpected road closures, or widespread interruptions to essential services, pursuant to Art. 119 of the Swiss Code of Obligations (CO).
Art. 8 – Complaints and Dispute Procedure
8.1. Mandatory Deadline. Any complaint regarding the quality of the Service must be communicated to Glint Out within 24 hours of the completion of the intervention. Complaints submitted beyond this deadline cannot be considered. 8.2. Communication Channel and Method. Complaints must be sent via WhatsApp to the contact number indicated on the Platform, or via email to info@glintout.ch. The complaint must contain a detailed description of the issue and clear photographic evidence. 8.3. Assessment and Resolution. If the complaint is deemed valid, Glint Out may offer: (i) partial or full refund of the Service cost; (ii) credit for use on a future booking; (iii) a new intervention to correct the specific areas in question. Pre-existing damage, documented by photographs taken before the Service, is not subject to complaint.
Art. 9 – Exclusion of Warranties and Limitation of Liability
9.1. Platform Warranty Exclusion. The Platform is provided "as is" and "as available". Glint Out makes no representations or warranties, express or implied, regarding the reliability, continuity, or error-free operation of the Platform. 9.2. General Limitation. Pursuant to Art. 100 CO, Glint Out is liable only for damages caused by intent or gross negligence. Liability for slight negligence is excluded to the extent permitted by Swiss law. 9.3. Staff Liability. Kevin Leci Mobility is liable for direct and proven damages caused by its staff in the performance of their duties, in accordance with Art. 55 CO. 9.4. Excluded Components. Glint Out does not assume liability for damage to antennas, exterior mouldings, windscreen wipers, spoilers, non-original or aftermarket parts, or other particularly fragile components or those in a pre-existing state of wear. 9.5. Maximum Liability. Glint Out's total maximum liability for any claim shall not exceed the total amount paid by the User for the specific Service giving rise to the claim. 9.6. User Indemnification. The User agrees to indemnify and hold harmless Glint Out from any claim, loss, or expense arising from violation of these Terms, provision of false information, or infringement of third-party rights.
Art. 10 – Intellectual Property and Copyright
10.1. Ownership. The "Glint Out" trademark, logos, source code, design, text content, images, and all other elements on the Platform are the exclusive property of Kevin Leci Mobility or its licensors, protected by the Swiss Copyright Act (CopA, SR 231.1). 10.2. Limited Use Licence. Glint Out grants the User a personal, limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform exclusively for personal and non-commercial purposes. 10.3. Specific Prohibitions. The following are expressly prohibited: (i) reproducing, modifying, distributing, or commercially exploiting any Platform content; (ii) decompiling or attempting to access the source code; (iii) creating unauthorised frames or links; (iv) scraping or automated data collection.
Art. 11 – Changes to Terms and Assignment
11.1. Modification of Terms. Glint Out reserves the right to modify these Terms at any time. Changes become effective upon publication of the updated version on the Platform. 11.2. Assignment by the User. The User may not assign, transfer, or sub-licence these Terms without Glint Out's prior written consent. 11.3. Assignment by Glint Out. Glint Out may assign or transfer these Terms to a subsidiary, purchaser, or successor by merger, without requiring the User's prior consent.
Art. 12 – Dispute Resolution
12.1. Amicable Procedure. In the event of a dispute, Glint Out invites the User to first contact customer service at info@glintout.ch to attempt amicable resolution within 30 days. 12.2. ODR Platform. The European online dispute resolution (ODR) platform was officially discontinued on 20 July 2025, pursuant to Regulation (EU) 2024/3228. For alternative resolution, the User may approach competent Swiss mediation bodies. 12.3. Jurisdiction. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the ordinary courts of the city of Zurich (Canton of Zurich), Switzerland.
Art. 13 – Applicable Law and General Provisions
13.1. Applicable Law. These Terms are governed exclusively by Swiss substantive law, excluding the conflict-of-law rules of the PILA (SR 291). The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. 13.2. Severability. The invalidity of one or more clauses does not affect the validity of the remaining provisions. 13.3. Entire Agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between the parties. 13.4. Formal Communications. All formal communications must be sent to info@glintout.ch or to: Kevin Leci Mobility Othmarstrasse 20, 8008 Zurich, Switzerland Website: www.glint-out.ch Email: info@glintout.ch VAT Number: CHE-210.582.467